IT Program Manager - Senior
Description:

Program Name:
Motor Vehicles Registry Modernization and Land Title Registry Modernization are two program areas within Registries Evolution in the Ministry of Service Alberta and Red Tape Reduction. The Digital Delivery and Design team requires two experienced Program Managers to provide leadership and program management support for the Motor Vehicles Registry Modernization delivery team and the Land Titles Registry Modernization team.
Duties:
The Program Manager will manage the program on a day-to-day basis to ensure that program resources produce the planned deliverables on time and within the approved budget while meeting the needs of program stakeholders. The responsibilities are but not limited to;
• Ensure that the program meets Business goals and objectives
• Monitor and manage program business objectives, scope, quality, schedule and costs. Where necessary provide the recommendations for corrective action
• Create and manage program governance and frame-work
• Mange and monitor the program health
• Developing progress reports for the program
• Managing the budget of a program, writing funding proposals and allocating company resources
• Provide program status, financials and escalate program risks, issues and/or other constraints that has an impact on program to the Service Owner as the first level of escalation to seek direction and resolution
• Provide program updates to Service Owner, Product Director, Steering Committee and other Program stakeholder on agreed frequency and/or on-demand
• Escalate the program risks, issues and/or other constraints that has an impact on program that needs the Steering Committee for direction and resolution
• Ensure Program artifacts are created, circulated, reviewed and signed off as needed
• Engage internal and external stakeholders; vendors, technical and business SME as per the need of the program
• Manage change control process for changes to the scope, schedule, budget or deliverables
• Attend Steering Committee meetings, provide program updates
• Provide guidance to PM and leads on the project artifacts and reporting needed for the program
• Support Director, Product and Delivery in providing input into meetings with the Program Sponsor and Executive Sponsors
• Manage, review and report program status and financials mandated Technology and Innovation
• Define and communicate the program’s objectives and strategies, ensuring alignment with the organization’s overall strategic plan
• Defining program controls, such as procedures and reporting
• Organizing programs and activities in accordance with the mission and goals of the organization
Also accountable for Project Delivery. Project Management Responsibilities
• Compile project charters and business/project plans to support activities, including the most suitable approach to be used in the development of each applicable project, to ensure business objectives and data integrity are achieved.
• Assist with the development of recommendations including providing details of resource requirements, dependencies, interdependencies, policy implications pertaining to internal/external influences and the methodology to be applied.
• Produce and package deliverables for presentation to various internal support teams, steering committee, and other project stakeholders.
• Work with project sponsors to ensure that effective project communication exists through the duration of the project including escalation of risks as required.
• Collaborate with business and IT leadership to develop a well-defined project plan that clearly states the project’s objectives, scope, assumptions, timeline, resource requirements, risks, benefits and budget.
• Document and report project status against established objectives, milestones, budget and resources and facilitate tracking and closure of issues and risks.
• In collaboration with project sponsors, assess whether the project achieved stated outcomes and identify opportunities for improvement for future similar projects.
• Work within the standards defined by the project management office and in the absence of standards work with the project management office to define new standards.

Program Background:
The Registries Evolution branch within Service Alberta and Red Tape reduction (SARTR) in partnership with Digital Design and Delivery division of Technology and Innovation (TI) are leading the modernization efforts for the Motor Vehicle Registry and Land Titles Registry.
Motor Vehicles (MV) Registry Program Overview:
Motor vehicle services (Motor Vehicles Registry) enables registry agents to provide Albertans with the ability to register a motor vehicle, obtain a driver's licence or identification card, obtain documents for driving history through the Motor Vehicle System (MOVES), and enables the movement of people and goods that drive economic growth. The Registrar of MV is a shared responsibility between SARTR and Transportation and Economic Corridors (TEC). MV includes identity management, vehicle registration, driver licensing, with services provided to Albertans through the Registry Agent Network (RAN). Both Ministries rely on MOVES to support business delivery that includes roadside Law Enforcement, administration of Alberta’s impaired driving framework, and medical fitness for drivers. MOVES will be replaced with an existing system from another jurisdiction, through a government-government agreement. The new system will require changes and alignment to Alberta’s needs and standards. There will be a year of requirements gathering, followed by engaging a vendor for the implementation of the new system.
Land Titles Registry Program Overview:
The Land Titles Act provides the legislative framework for the department to register land related documents that both create and terminate legal rights in property. The land registration system used in Alberta is based on the Torrens System of land registration and operates under the legislative authority of the Land Titles Act. Under this system, the Government of Alberta has custody of all original titles, documents and plans and has the legal responsibility for the validity and security of all registered land title information. Working closely with the Land Titles Office, Registries Evolution is helping to identify opportunities to redesign, innovate and modernize the Land Titles Registry with a focus on moving away from paper-based systems, improving client service, and achieving better user experiences.

Equipment requirements:
• Resource will require own equipment
Resource must provide their own computer and related equipment. The computer's operating system must be a modern version of Windows or MacOS that is compatible with Azure Virtual Desktop (AVD) and related software for remote access. Windows is preferred due to better compatibility. AVD/remote-related software will be installed on the resource's computer. In the event that the Contractor’s resources are directed to work remotely, the Contractor shall be responsible for providing all of its equipment, including computers, software, printers, supplies, desks and chairs. However, the Province shall ensure that the Contractor’s resources have the necessary access and credentials to the Government of Alberta’s system. In the event that, the Contractor’s resources are directed to work in-person, the Province shall provide the requisite office space, furniture and office supplies. However, the Contractor shall continue to be responsible for providing computers and software and the Province shall continue to ensure that the Contractor’s resources have the necessary access and credentials to the Government of Alberta’s system. The fixed rate quoted must be inclusive of all overhead, office space and equipment, including supplies, administrative burden, mark-up and all other costs to perform the Services for the duration of the Contract.
Working Hours:
• Standard Hours of work are 08:15 – 16:30 Alberta time, Monday through Friday excluding holidays observed by the Province
• Work must be done from within Canada, due to network and data security issues.
• It is anticipated the role will be remote, however in the event of an onsite meeting, the GoA does not pay for travel to attend on-site meetings, nor any expenses related to relocation, commuting, housing/accommodation, food/drink.
Notes on Location:
Resource will work remotely, though must be available for onsite meetings when required. Onsite meetings include but are not limited to strategic, architectural, and technical discussions, meeting with team members, senior managers, directors, executive directors and business clients. Frequency of meeting could be up to 2-4 times per year.
Incumbency:
• Previously this role was filled by a contractor, however, for this and all other opportunities, the Ministry seeks the best person to fill the role.
Standard Background check required
• The Supplier shall, prior to commencement of the Services, provide the Province, on its request and at no cost to the Province, with criminal record checks.
Mandatory Training Courses:
• Once hired the resource will be required to complete all mandatory training which includes but not limited to Freedom of Information and Protection of Privacy Act and Security awareness training. There may also be some optional courses as well.
Anticipated Interviews dates
• will be held between early May 1-3, 2024
Refer to the Job Posting attachments for the proposed form of contract applicable to this Contingent Resource Request

Scoring Methodology:
Financial/Pricing: 20%
Resource Qualifications: 20%
Interview Process: 60%
ALL REQUIRED EXPERIENCE MUST BE DESCRIBED IN RESUME UNDER THE JOB/PROJECT WHERE EXPERIENCE WAS ATTAINED.
EACH JOB/PROJECT MUST CONTAIN THE TERM OF THE JOB/PROJECT IN THE FORMAT MMM/YYYY to MMM/YYYY.

Additional Details

  • Payment Terms : Y030 - within 30 days Due net|Y015
  • Maximum Extension Term (Months) : 24
Qualification Assessment
Must Have
Education
Education - Degree, Diploma, Certification (Senior Program Manager) - Yes/No
Yes
Work Experience
Duration - Experience defining project scope and goals in collaboration with business stakeholders.
6
Duration - Experience developing and maintaining positive relationships…
7
Duration - Experience developing project deliverables including project charters, business cases...
8
Duration - Experience managing multiple projects concurrently.
8
Duration - Experience working as a Project Manager on a large complex custom software...
4
Experience – Develop Project Schedule - Duration
6
Experience – IT Solutions – Multiple Teams - Duration
6
Nice to Have
Soft Skills
Points - Excellent verbal and written communication skills and ability to interact professionally...
5 (5 - Expert) of 5 (5 - Expert)
Yes/No - Ability to learn quickly, problem solve/troubleshoot, work independently and in a team.
Yes
Yes/No - The ability to establish and maintain effective working relationships with team members,...
Yes
Yes/No - The ability to manage stress.
Yes
Work Experience
Duration - Experience conducting, facilitating and interpreting impact and risk assessments...
4
Duration - Experience evaluating policies, programs, and initiatives using program development...
2
Duration - Experience in the design, development and implementation of a digital transformation...
2
Duration - Experience leading large enterprise-scale projects and programs.
3
Duration - Experience making decisions and recommendations on highly technical or complex issues...
4
Duration - Experience using advanced oral and verbal communication skills with staff at all...
3
Duration - Experience working in or for the public sector.
3
Duration - Experience writing program/project related documents such as proposals, business plans...
5
Experience – Mandated/Legislated Projects - Duration
4
Experience – Portfolio of Projects
2
Experience – Project Governance - Duration
5
Maximum Extension Term (Months)
24